TECHNICIAN, COMPUTER, END USER SOT

Job Summary

The Technician, Computer, End User, I under general supervision of the Supervisor, IT Operations performs basic technical, and administrative work in the maintenance, and the installation of new and existing personal computer systems mainly for users who are working from home. Performs level 1 triage and provides remote support for Desktop, Software, Telecom, Systems, and Networking teams. Works on lower complexity end user support. Trains end users in use of Qualfon equipment and software.The Technician, Computer, End User, I under general supervision of the Supervisor, IT Operations performs basic technical, and administrative work in the maintenance, and the installation of new and existing personal computer systems mainly for users who are working from home. Performs level 1 triage and provides remote support for Desktop, Software, Telecom, Systems, and Networking teams. Works on lower complexity end user support. Trains end users in use of Qualfon equipment and software.

Area of expertise (Skills)

1. Troubleshoots and configures personal computer hardware, software applications and peripherals.
2. Provides support to all remote workers
3. Troubleshoot remote connectivity issues
4. Assist with voice quality issues for remote staff
5. Install and configure Microsoft technologies based on Qualfon best practices
6. Troubleshoot Windows 10, for common software and hardware related problems.
7. Assists users and the telecommunication team with Qualfon telecommunication applications and hardware

Other Skills and Experiences (Min)

1. Minimum 1 year experience as a personal computer technician or compensating experience as part of an Operational team
2. Demonstrated ability to troubleshoot users’ issues remotely
3. Proficient in MS Word, Excel, OneDrive, and Teams
4. Knowledge of Microsoft Windows operating systems, personal computer-based application software, printers, and networking cabling
5. Familiar with remote support tools i.e., Bomgar
6. Basic knowledge of personal computer hardware and peripherals 
7. Ability to resolve personal computer hardware issues including but not limited to component level diagnostics, troubleshooting, repair, and replacements

Education