MANAGER, PROJECT

Job Summary

Main Objectives:

1. Develop skills to independently manage project from scoping to post
mortem.

• Complete training program to independently manage assigned projects in accordance with Qualfon’s PMO (Project Management Office) methodology.

2. Scope projects
• Assists in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.

3. Manage projects

• Manage internal cross-functional resources and third parties/vendors for the flawless execution of projects
• Ensure resource availability and allocation 

• Develop a detailed project schedule to monitor and track progress
• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
• Measure project performance using appropriate tools and techniques
• Report and escalate to management as needed
• Create and maintain comprehensive project documentation
• Ensure change management processes are followed
• Facilitate post mortem review of projects
• Manage projects across the company footprint in various countries

4. Manage relationships Successfully manage the relationship with the client, project team and all stakeholders

5. Develop Risk Analysis and Mitigation Steps
• Perform risk analysis meetings, document potential risks
• Work with cross-functional leaders and client to develop mitigation steps and triggers 

Area of expertise (Skills)

• Excellent educational background with study in project management related areas

• Contact center management experience
• Excellent client-facing and internal communication skills
• Excellent written and verbal communication skills - English
• Solid organizational skills including attention to detail and multi-tasking
skills
• Strong working knowledge of Microsoft Office including MS Project and Visio

Other Skills and Experiences (Min)

• Bachelor’s degree, preferably in the fields of project management, business or information technology project management.
• PMP certification is a plus.
• BPO Operational management or IT experience helpful

Education