MANAGER, PROCESS OPTIMIZATION

Job Summary

Objectives and duties:
1. Provide assistance to the process owners to identify improvement opportunities

• Contextualizes and conceptualizes the objectives and needs into the framework established by the following three principles:
• Our Mission Statement
• Mission Leader role definition.
• STRIDES values

2. Manage operational information of the business areas

• Works with the business teams, leveraging technology when necessary.
• Assists the process owners to find the best way to improve current processes and solve process-related problems by means of holding meetings, collecting data,
• Analyzes process owners and their teams’ information to document, study, and improve their processes.  
• Provides education to enable the process owners and their teams in order to standardize the terminology of each and every area, department or geo.

3. Process workshops facilitation.

• Leads process redesign workshops
• Facilitates knowledge of process mapping and business process reengineering to his clients including objective documenting, analyzing and concluding.
• Provides necessary training in the tools involved to achieve the above.
• Assists in the documentation of policies & procedures that derive from newly improved processes.
• Assists in the presentation of newly improved processes to stakeholders for discussion will be necessary.

4. Supports executives responsible for relationships with Qualfon’s strategic client on process optimization matters related to their LOB(s).

• Present process improvement initiatives and results to clients at the highest levels.
• Monitor, assess, and recommend solutions to improve processes pertaining to both, issues tied to the transactional relationship to the client as well as issues relating to strategical topics transcending the SOW with the client.
• Develop effective line management relationships to ensure strong understanding of the business objectives
•  Develop strong relationship with the clients to build trust so to allow sharing of otherwise confidential information.

    
5. Performs complex audits and assessments of internal processes to ensure compliance.

• Perform audits related to newly hired employees, technology management; project/program management; or supplier management in accordance with corporate methodologies and professional standards.
• Draft audit reports and present issues to the business while discussing practical cross-functional solutions
• Complete assigned audits within budgeted timeframes
• Monitor, assess, and recommend solutions to emerging risks
• Contribute to the development of audit processes improvements, including the development of automated routines
• Apply internal audit standards, policies, and regulations to provide timely audit assurance and influence audit scope
• Develop effective line management relationships to ensure strong understanding of the business objectives
• Continuously planning for future quality department operations and procedural improvements

Area of expertise (Skills)

Knowledge, Skills & Abilities

• Needs 5 years or more work experience in a related field.
• Knowledge of other CI methodologies such as Lean, 5S, TOC.
• Knowledge of BPR (Business Process Reengineering) – Preferred.
• Knowledge of how ERP CRM and, BPM, BI, and basic statistical analysis tools – Preferred
• Excellent presentation skills both, verbal and written.
• Full English language dominance.
• Be a great ambassador of Qualfon.
• Willingness to travel.

Other Skills and Experiences (Min)

Qualifications:

Bachelor’s Degree. An Engineering, IT, or Business degree preferred. Qualfon’s 6 Sigma Green Belt certification required.

Education