Posted On: Feb 17, 2024

Location: Remote, PH - Remote, PH

Company: Qualfon

Job Summary

The Mission Manager is responsible for the implementation, management, and evaluation of all Mission verticals in the site. Manages and oversees the work done by each member of the Mission Office team in addition to working closely with site leadership in Operations, sales & marketing, finance and recruitment to build and operate programs that support the organization's mission, ensure operational sustainability, and expand our reach.

Area of expertise (Skills)

Tasks and Responsibilities

1. Dedicated to the care and permanent reflection of Qualfon mission, and strengthening the STRIDES values through the culture as a consecrated company.
2. Contributes to improve both operational and employee performance as a result of personal growth. (soft skills, educational, and caring programs)
3. Prepares Mission Programs annual plan and ensures it is aligned with the strategic initiatives and priorities of the company.
4. Helps identify improvements to better accomplish the mission.
6. Reports directly to the Site Director and maintains continuous communication with the local ManCom.
7. Analyzes the results of Mission Index and proposes initiatives to further improvements.
8. Participates in the preparation of the annual budget of the area, including grants and programs for our people, supportlocal community, train employees, etc.

Other Skills and Experiences (Min)

  • A minimum of 5 years’ experience in the development of low to mid-level management individuals in the BPO Industry
  • Excellent verbal and written communication to all managerial levels.
  • Collaboration and interpersonal skills and business acumen.
  • Skillful in basic Project Management
  • Skillful in Change Management
  • Ability to design processes that facilitate trust and improved performance.
  • Ability to redesign an organization’s processes in ways that contribute to quantifiable significant improvements.
  • Ability to value and embrace a company’s approach to leadership and overall vision and mission.


  • Current process documentation and new process design
  • Be a trusted business advisor and informed consultant eager to serve.
  • Be a change management facilitator.