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Posted On: Mar 13, 2023

Location: Remote, MX - Remote, MX

Company: Qualfon

Job Summary

This position is responsible for maintaining and expanding relationships with existing customers. The Account Manager (AM) assists in managing the customer account plan/budget, and identifying and communicating the needs and expectations of our customers. The AM understands and sells to DialogDirect competencies, ensures client satisfaction, understands the client’s strategic direction, and how best DialogDirect can continue to support the developed relationship. The AM strategically plans and is responsible for meeting his/her set goal or quota.  This position must confidently present solutions and resolutions to potential business concerns or issues. The AM also manages and closes contract negotiations, and presents State of the Business to Executive management. The AM is also working independently to successfully negotiate and close new and expanded business deals.

  • Identifies new or expanded opportunity and understand exactly what is involved with the request
  • Identifies  clients whose accounts, within your portfolio, are shrinking and reach out and identify additional business opportunity
  • Understand how client budgets work in conjunction with how you should estimate a project, job or change
  • Communicates project/job assumptions, timeline requirements and contributes to the client solution internally, as well as with the Client
  • Conducts Start of Work Meetings as assigned
  • Meets with clients or stakeholders to provide project/job status updates and business reviews as required
  • Creates and maintains relationships within client organizations
  • Provides customer feedback to the organization regarding customer concerns, expectations and/or business problems
  • Reviews project metrics to identify important trends with the internal departmental teams
  • Handles billing reviews, credit and/or billing disputes
  • Manages purchase orders and resolves any concerns regarding purchase orders or contracts
  • Conducts follow-up meetings and communications on the client’s needs or concerns
  • At times, writes content for proposals, promotional events, etc.
  • Views customer needs as an opportunity and not an inconvenience 
  • Understands and adheres to GMP, GDP, HIPAA , Safety and Security Guidelines
  • Ability to research trends in client’s industries and understands industry regulations/guidelines
  • Attends client events during off-hours
  • Travel as required for client business
  • Creates customer account plans that meet company standards
  • All other duties assigned

Area of expertise (Skills)

Bachelor degree preferably in business
Minimum of 2-4 years of experience in a related industry
Account management or marketing experience a plus

Other Skills and Experiences (Min)

  • Above average communication skills (verbal and written)
  • Excellent presentation skills
  • Above-average interpersonal skills
  • Analytical skills/detail-oriented
  • Multi-tasking ability
  • Excellent organizational/time management skills
  • Creative problem-solving skills
  • Professionalism
  • Delegation/follow-up skills
  1. Solid computer skills 
  2. Basic PowerPoint
  3. Intermediate Excel
  4. Solid math skills
  • Team player with a collaborative and positive attitude
  • Ability to create timelines and identify program risks
  • Detailed oriented


Bachelor Degree