ENGINEER, PROCESS OPTIMIZATION

Job Summary

GENERAL DESCRIPTION:
As a Process Optimization Engineer Team (POET) member at Qualfon, this position will work on client projects (internal or external) as part of a team and take responsibility for problem-solving. This role will play a key role in gathering and analyzing data, designing and building solutions for our clients. As a POET member, this role is expected to work on varied projects across the company and with clients  leading  different industries. This role will contribute to the client’s business strategy, aid in the execution of the proposed strategy, become an expert in the client’s organization and industry, and turn data into meaningful insights and transformative solutions.

Objectives and duties:
1. Provide assistance to the process owners to identify improvement opportunities

• Contextualizes and conceptualizes the objectives and needs into the framework established by the following three principles:
• Our Mission Statement
• Mission Leader role definition.
• STRIDES values

2. Manage operational information of the business areas

• Works with the business teams, leveraging technology when necessary.
• Assists the process owners to find the best way to improve current processes and solve process-related problems by means of holding meetings, collecting data,
• Analyzes process owners and their teams’ information to document, study, and improve their processes.  
• Provides education to enable the process owners and their teams in order to standardize the terminology of each and every area, department or geo.

3. Process workshops facilitation.

• Leads process redesign workshops
• Facilitates knowledge of process mapping and business process reengineering to his clients including objective documenting, analyzing and concluding.
• Provides necessary training in the tools involved to achieve the above.
• Assists in the documentation of policies & procedures that derive from newly improved processes.
• Assists in the presentation of newly improved processes to stakeholders for discussion will be necessary.

Area of expertise (Skills)

Knowledge, Skills & Abilities

• Needs 2 to 4 years of experience in a similar position
• CI Six Sigma Green Belt Certification – Required.
• Knowledge of other CI methodologies such as Lean, 5S, TOC. – Preferred.  
• Knowledge of BPR (Business Process Reengineering) – Preferred.
• Knowledge of how ERP CRM and, BPM, BI, and basic statistical analysis tools – Preferred
• Excellent presentation skills both, verbal and written.
• Full English language dominance.
• Ability to ask questions as to understand the client’s pains and priorities.

Other Skills and Experiences (Min)

Qualifications:

• Bachelors in Business, Engineering, or IT – Preferred.

Education