COORDINATOR, WORKFORCE MANAGEMENT

Posted On: Jun 30, 2024

Location: Remote, PH - Remote, PH

Company: Qualfon

Job Summary

This position is responsible for coordinating Workforce functions which includes management of workforce personnel, headcount, forecasting, reporting, capacity planning and strategic planning for workforce process improvements. The Workforce Coordinator is responsible for a team composed on Real-Time Analysts, Workforce Analysts, Schedulers, and Reporting Analysts. The Workforce Coordinator reports to and works in collaboration with the Workforce Manager in ensuring that the client and internal workforce requirements and deliverables are met. 

Responsibilities 

1.   Team Coordination

  • Coordinates that all RTA (Real-Time Analyst) deliverables are accurate and sent timely
  • Provides support to the team and reinforces RTA related directives down to Operations Management
  • Assist in conducting regular performance evaluations with the team.

2.   Strategic Planning

  • Assist Workforce Manager in strategic planning and achievement of business unit goals by developing strategies, initiatives, and solutions to improve productivity and respond to complex workforce management issues, trends, and opportunities
  • Assist Workforce Manager in identifying risks and issues, provide options and practical advice to management and stakeholders on any workforce management matters

3.   Reports

  • Create and develop reports to be used in making critical decisions
  • Present data analysis and recommendations
  • Deliver required reports timely and accurately
  • Design templates for workforce management use

4.    Meetings / Collaboration

  • Attend meetings/conferences with the client as needed
  • Meet/Collaborate with Ops leaders and share relevant information related to workforce management    

5.    Learning & Development / Continuous Improvement

  • Attend training incumbent to the job and skill enhancement
  • Look for learning opportunities that will increase the productivity and efficiency of the team
  • Facilitates regular mentoring sessions to direct reports
  • Explore tools/systems / software to enhance internal/external processes of the organization.

Area of expertise (Skills)

    Completed Bachelor degree in Management or Computer-related course
•    Must have knowledge of database management and spreadsheet software as well as MS Office applications (MS Access, Excel, MS Project, Powerpoint)
•    Must have 2 – 4 years experience in the Workforce field
•    Completed Supervisor certification and Six-sigma certified

Other Skills and Experiences (Min)

Must have Supervisory Experience and Deeper Knowledge in the reports and analysis.
 

Education

Bachelor Degree