Customer Service Specialist (Onsite in Orlando)

Our Qualfon Mission

Qualfon’s mission is to help as many people as possible pursue their total vocation—as individuals and as members of society—by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients. 

What We Offer

• All team members can further their education and earn a college degree through Qualfon University
• Our fantastic team members and supervisors embrace and live the Qualfon Mission & Values
• Team members have FREE access to personal and professional support through our care coaches.
• Set schedules majority of shifts are 40 hours per week.
• Medical, dental benefits, vision, and life & accident insurance for full-time employees
• Competitive wages: actual compensation is determined by several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location
• Paid Time Off (PTO)

What You Will Be Doing

• Work onsite at our Casselberry, FL office.
• We provide a wide range of customer service such as enrollment inquiries, benefit inquiries, claims review, adjustments and processing, and assistance with the online member portal.
• Answering inbound phone calls regarding a customer's health plans
• Making outbound / follow-up calls. Welcome calls to new members as needed. (No cold calling)
• We provide a wide range of customer service such as answering questions regarding covered and not covered services, reviewing claims, and making adjustments to denied claims
• Building customer relationships
• Operating accurately and efficiently in a fast-paced environment
• Handling multiple responsibilities at one time
• Smiling as you speak with our customers, our customers can hear the smile

What Skills You Will Need

• At least 1 year of prior experience in the health care field, strongly preferred
• Maintain regular and reliable attendance, including the daily schedule as assigned
• Ability to attend 100% of paid classroom training program
• Self-motivated and able to work independently
• Computer proficiency with applications
• Caring and active listening skills
• Sensitive and articulate written and verbal communication skills
• Eighteen (18) years of age or older on or before hire date
• Minimum education of a High School diploma or GED
• Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service

Additional Information

Call center position hiring immediately!

EQUAL OPPORTUNITY STATEMENT: QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

If you would like to fill out a Voluntary Self-Identification of Disability Form, please visit us at Qualfon.com/join-us - https://qualfon.com/join-us/

Qualfon is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability.

Contact qualfon-dialogdirectrecruiting@qualfon.com to discuss reasonable accommodations.