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Customer Service Representative

Posted On: Sep 7, 2021

Location: Orlando, Florida, US

Company: Qualfon

Qualfon Mission & Values

Qualfon’s mission is to help as many people as possible pursue their total vocation—as individuals and as members of society—by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients. 

 

What We Offer

  • All team members can further their education and earn a college degree through Qualfon University
  • We lead by example to ensure our amazing team members and supervisors embrace and live the
  • Team members have FREE access to personal and professional support through the
  • Set schedules majority of shifts are 31-45 hours/week with other opportunities available
  • Medical, dental benefits, vision and life & accident insurance for full time employees
  • Competitive wages
  • Opportunities to earn additional income through incentives
  • Planned Time Off pay

What You Will Be Doing

  • Answering inbound phone calls regarding a customer’s account
  • Making outbound calls to follow up on customers when necessary
  • Maintaining composure in escalated situations
  • Building customer relationships, earning their loyalty and trust.
  • Operating accurately & efficiently in a fast paced environment
  • Handling multiple responsibilities at one time
  • Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service
  • Smiling as you speak with our customers, our customers can hear the smile

What Skills You Will Need

  • Maintain regular and reliable attendance, including the daily schedule as assigned
  • Flexible with the working schedule; may be expected to work weekends, holidays and events
  • Computer proficiency with applications
  • Confidence in your self -motivation techniques 
  • Eighteen (18) years of age or older on or before hire date
  • Minimum education of a High School diploma or GED
  • Professional appearance and conduct