Digital Print and Mailing Manager

Mission: As a Marketing Services Manager at Qualfon, you will lead a team of dedicated associates, ensuring the best performance, employee engagement and development, and client satisfaction. This role spans three critical dimensions: Mentor, Manager, and Messenger. It upholds the STRIDES values of Service, Teamwork, Results, Integrity, Dignity, Encouragement, and Spirituality, and it demonstrates by example the four agreements at Qualfon to Keep-Commitments, Add-Value, Move-Fast, and Spend-Wisely. 

As the Digital Print and Mailing Manager, you will oversee the efficient and accurate processing of print orders for our digital print and mailing department including business-to-business (B2B) and direct-to-consumer (D2C) customers mailings. This role will report to the Site Director, supervise a team of production workers, and ensure the assigned teams maintain quality standards, optimize processes, and overall foster a culture of safety, teamwork, and continuous improvement.

Responsibilities: 

• Overseeing daily operations of the digital print and mailing department
• Managing and leading a team of print, bindery and mailing technicians
• Ensuring timely and high-quality production of printed materials
• Work closely with client services on job instructions and schedules
• Review job tickets and schedules to staff labor accordingly
• Developing and implementing efficient workflows
• Managing budgets and controlling costs
• Maintaining and troubleshooting equipment
• Ensuring customer satisfaction and handling client inquiries
• Create a positive and inclusive work environment that promotes teamwork and employee development
• Implement and enforce quality control measures to meet or exceed product specifications
• Conduct regular inspections and audits to ensure adherence to quality standards and take corrective actions as needed to address quality issues
• Identify opportunities for process improvements and implement best practices
• Ensure accurate time management practices are followed and kept daily
• Other duties as assigned

Qualifications:

• 3-5 years previous experience in digital print and mailing  industry highly preferred
• Proven experience in a management role within a digital print and mailing shop environment is required
• Knowledge of commercial cut sheet digital printers, bindery equipment and swing arm mail inserting equipment preferred
• High school diploma or equivalent; certificate or Bachelor's degree in a related field is a plus
• Knowledge of warehouse safety procedures
• Highly organized with strong time management abilities and excellent attention to detail
• Excellent verbal, and written communication and motivational skills
• Strong leadership, conflict resolution, and communication skills
• Ability to work in a fast-paced and deadline-driven environment
• Excellent problem-solving and decision-making abilities
• Proficiency in using computer software and applications related to layout and Design 
• Able to lift to 50 lbs.

While performing the duties of this job, the employee is frequently required to walk, talk, stand, sit, push, pull, and hear. The employee is required to use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus.

EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

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