Sales Representative - Chat

Posted On: Nov 18, 2023

Location: Johnstown, Pennsylvania, US

Company: Qualfon

Join Us!

Qualfon is hiring experienced Sales Representatives to field inbound chat communication from our client's customers and close the sale via an outbound call.

Please note in this position; you must be able to work on-site at 1003 Broad St Johnstown, PA 15906

Our Mission:

Qualfon’ s mission is to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients.

· Further your education and earn a college degree through our Qualfon University scholarship program

· FREE access to personal and professional support through the Qualfon Care Coaches’ program

· Medical, dental benefits, vision and life & accident insurance for full-time employees

· Competitive wages

· Opportunities to earn additional income through incentives

· Paid time off

· We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values

· Qualfon is dedicated to ensuring all team members have Fun@Work!

What we are looking for:

Experienced Sales Agent with the ability to close the sale through demonstrating features and benefits of our products and services.

Do you have great typing skills? Do you thrive on multi-tasking? Do you love helping others?

Our elite client demands the best! Join our team where excellence and high performance are recognized!

We are an inbound chat sales center - which means that customers are contacting you for assistance with purchasing a product or service! Doing Sales means simply answering chats and helping the customer to decide what products and services they need!

Fantastic Bonus and Commission earning opportunities!

Qualfon is a great place to work, grow and develop your career! Come partner with our Qualfon family.

What you will be doing:

Field inbound chat communication from customers regarding mobile devices and plans

Meet and exceed Sales expectations

Place outbound call to customer who chats in and assist them with closing the sale

Highly driven to reach the many incentives and cash commissions

Be energized and thrive in a fast-paced, high energy, and fun environment

Read inbound chats and identify a customer’s need

Care for your customers, by servicing existing accounts, finding out additional needs, and placing orders for any desired services or products

Maintain composure in escalated situations and resolve with proper techniques

What skills you will need:

· GED or High School Diploma required

· Sales skills

· Minimum one-year previous sales/customer service experience required

· One year of call center experience strongly preferred

· Typing speed of 35 WPM with 90% accuracy required

· Ability to multi-task efficiently

· Computer knowledge in Windows-based application required

· Strong ability to communicate both verbally and in writing

· Manages emotions and maintains positive energy

· Passion for meeting or exceeding performance goals


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