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Customer Service Representative

Posted On: Aug 28, 2021

Location: Holland, Michigan, US

Company: Qualfon

Our Mission

Dialog Direct, a Qualfon company, is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients.

  • Further your education and earn a college degree through our Qualfon University scholarship program
  • FREE access to personal and professional support through the Qualfon non-denominational chaplaincy program
  • Medical, dental benefits, vision and life & accident insurance for full-time employees
  • Competitive wages
  • Opportunities to earn additional income through incentives
  • Paid time off
  • We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values
  • Dialog Direct is dedicated to ensuring all team members have Fun@Work!

What you will be doing

  • Answer incoming calls and assist customers
  • Research information in databases to resolve customer issues
  • Maintain composure in escalated situations
  • Operate accurately and efficiently in a fast-paced environment
  • Handle multiple responsibilities at one time

Work at Home Requirements

  • Desktop or Laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible
  • Operation system – Windows 10 or newer
  • Webcam-Video available
  • The computer must have least 4GB of RAM and a Processor speed - Dual Core 2 GHz or better
  • High-speed Internet via wired ethernet connection, no Wifi, Satellite or Hot spot
  • Upload speed of 3 Mbps; Download speed of 10 Mbps
  • The Internet service provider (ISP) must be highly stable with 1% or less packet loss
  • Latency under 100ms.
  • USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech recommended) 3.5 mm headsets and gaming style headsets are not approved.
  • Must have available cell phone, tablet or landline required for Multifactor authentication
  • Only Some Work from Home positions will require Two monitors or a 32” or larger monitor

What skills you will need

  • GED or High School Diploma required; some college preferred
  • Prior work-at-home experience desired
  • Comfortable working self-managed
  • Minimum one-year previous customer service/sales experience required
  • Typing speed of 25 WPM with 90% accuracy required
  • Ability to multi-task efficiently
  • Computer knowledge in Windows-based application required
  • Strong ability to communicate articulately and succinctly both verbally and in writing
  • Manages emotions and maintains positive energy
  • Passion for meeting or exceeding performance goals