Onsite Executive Assistant

Qualfon leads the way in creating remarkable customer experiences that keep each person at the heart of every interaction. We set ourselves apart with empathy, processes and scale in equal measure – thanks to the remarkable people on our team, the internal processes that let us create greater efficiency and the AI technology that enables us scale businesses to new heights.  

At Qualfon, we’re improving lives with every interaction. 

We’re seeking a professional Executive Assistant to provide administrative support to our CEO and executive team on-site at our headquarters in Highland Park, MI. The ideal candidate will be a motivated self-starter who is high-energy, goal-oriented and results-driven, has a high level of integrity, and thrives in a fast-paced work environment. You will find the executive team driven, but down-to-earth. The company continues to grow and provide fantastic opportunities for our employees to grow their careers at the same time. This is an exciting time to join this dynamic team! 
 

Responsibilities:

• Represent the office of the CEO in a highly professional manner 
• Act as a point of contact and engage with executives, customers, partners, vendors and other third parties as needed 
• Maintain a high level of confidence by protecting confidential information 
• Able to identify potential issues before they arise and effectively address them to mitigate risks and capitalize on opportunities 
• Meticulous approach to work, prioritizing accuracy and thoroughness to ensure high-quality outcomes 
• Ability to swiftly adapt to changes and maintain high performance under shifting conditions and challenges 
• Capably articulate complex or nuanced ideas clearly and effectively 
• Detail-oriented and organized, prioritizes effectively, excel at time management, and anticipate well in decision making 
• Ability to maintain effective performance and emotional control when faced with stress or challenging situations 
• Manages scheduling to enhance organizational efficiency and optimize time management 
• Manages projects efficiently, ensuring completion on time and within budget constraints 
• Utilizes Microsoft PowerPoint and Word to create impactful documents and presentations 
• Implements continuous improvement practices to enhance operational efficiency and quality 
• Make travel arrangements including airfare, lodging, and transportation 
• Manage and prioritize multiple tasks and deadlines effectively 
• Carry out personal requests from time to time as needed 

Requirements:

• Five years of prior experience as an executive assistant required
• Bachelor’s degree or equivalent experience
• Strong organizational and time management skills with great work ethic and an understanding that work may need to occur late evenings or on weekends
• Excellent written and verbal communication skills
• Proficient with Microsoft Office Suite including Excel, Word, and PowerPoint
• Must be willing to go in office 5 days a week
• Prior experience in a fast-paced company a plus