Licensed Insurance Customer Service Representative - Property and Casualty

Posted On: Jul 21, 2024

Location: Highland Park, Michigan, US

Company: Qualfon


Qualfon is hiring Licensed Property and Casualty Insurance Customer Service Representatives to field inbound communication from our client’s members.  The focus of this position is to provide outstanding support to existing members; this is not a sales-based role and there is no cold calling.


If you do not have an Active Property & Casualty License, you can apply for our Pre-Licensing Training Program. Pre-Licensing Training is paid at $18/hr. Once you complete the program, pass the State Exam, and start our Client Training, you will receive $23.50/hr.


Hourly pay rate – $23.50 (18/hr for Pre-Licensing Training Program)


This position is located onsite at our Headquarters in Highland Park, MI.

Our Mission:

Dialog Direct, a Qualfon company, is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients.

  • Further your education and earn a college degree through our Qualfon University scholarship program
  • FREE access to personal and professional support through the Qualfon Care Coaches’ program
  • Medical, dental benefits, vision, and life & accident insurance for full-time employees
  • Competitive wages
  • Opportunities to earn additional income through incentives
  • Paid time off
  • Onsite gym and cafeteria
  • We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values
  • Qualfon/Dialog Direct is dedicated to ensuring all team members have Fun@Work!



What you will be doing:

  • In this position, you will field inbound communication (phone, email, chat, social media, etc) from our client’s members regarding their insurance needs.  No cold calling.
  • Utilize knowledge of personal lines insurance help members with quotes, new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes.
  • Begin by thoroughly understanding the customer's need. This may involve asking clarifying questions to gather more information. Utilize resources to conduct research and present the customer with a resolution.
  • Understand members’ life events that may offer sales cues   
  • Correspond with customers, clients, insurance carriers and internal sources to provide coverage information and policy recommendations 
  • Responsible for execution of various client service transactions including policy endorsements, certificates, binders, cancellations or other tasks 
  • Complete carrier certifications to receive “Ready to Sell Status” for several insurance providers  
  • Adhere to performance metrics and quality standards
  • Our Representatives are experts in recommending excellent solutions and proactively creating a relationship for additional sales.

Required Skills:

  • Active Michigan Resident Property and Casualty License
  • If you do not have an Active P&C License, we will provide paid Pre-Licensing Training Program - must pass State Exam prior to Client Training
  • Minimum 6 months of customer service experience required
  • 1 year of call center experience is strongly preferred
  • High School diploma or GED required; college degree preferred
  • Veterans and their family members are encouraged to apply
  • Strong written and verbal communication skills
  • Professional, articulate voice and listening skills
  • Maintain member privacy
  • Internet & research skills: ability to research and quickly become an expert in a variety of subjects.
  • Computer savvy and can resolve minor technical issues with minimal assistance
  • Typing 25 words per minute with 90% accuracy
  • Ability to critically think through situations and solutions
  • Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude
  • Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
  • At ease with multi-tasking in several computer applications at once while holding a conversation with a customer

EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.