Remote P&C Insurance Customer Service Representative

Posted On: Jul 12, 2024

Location: Orangeburg, South Carolina, US

Company: Qualfon

Job Summary

We are seeking remote Property & Casualty (P&C) Licensed Insurance Agents located in South Carolina

The ideal candidate will have four (4) or more years of personal lines customer service or a similar account manager position with exposure to high net wealth accounts and specialty carriers.

Key Responsibilities

The individual in this position will be responsible for servicing multi-state clients, including, but not limited to, coverage and exposure analysis, endorsement activity, billing questions, problem-solving, renewal presentations, preparation of quotes/proposals, and binding coverage.

· Provides professional, accurate, and timely assistance while building relationships with carriers and the client to ultimately ensure client satisfaction and increased NPS rating.

· Presents clients with accurate market data from appropriate resources to advise and counsel on complex risks.

· Understands, introduces, and leverages the products and services available as appropriate, including surplus lines and excess flood placement.

· Prepare and conduct annual client renewal reviews, including client exposures, loss experience, and recommend appropriate products and services based on client risk profile.

· Responsible for updating and maintaining the client account within a customer relationship management (CRM) system to include the accuracy of binders, policies, and other relevant documents that are delivered to clients.

· Partners with carriers' underwriting teams to negotiate terms, conditions, coverage limits, and pricing.

Qualfications

  • Active Property and Casualty License.
  • 4+ years of personal lines insurance customer service experience.
  • Preferred experience with high-net-worth carriers such as Chubb, Pure, AIG, etc.
  • Excellent written communication skills. Writes clearly and proactively; edits communications for spelling and grammar; varies writing style to meet needs; presents information effectively without the use of technical jargon.
  • Self-confident with the ability to make sound independent decisions.
  • Proficient in using a variety of computer programs, including CRM, MS Office, and carrier quoting tools.
  • Highly professional and self-motivated with the ability to demonstrate a positive attitude and an energetic personality.
  • Schedule availability Monday to Friday, Rotating Saturdays

License/Certification

· Property & Casualty License (Required)

What we Offer

Qualfon’s mission is to help as many people as possible pursue their total vocation—as individuals and as members of society—by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients. 

Salary

$47,500 - $79,000 (Base + Performance Incentives)

"Any posted pay range considers a variety of compensation factors, including candidate background, experience, and work location."

Benefits

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Parental leave
  • Vision insurance

· Licensing and CE costs covered by company, provided company applications are utilized for these services (estimated cost $11,500)

  • Cost of additional state licenses (must already possess home state license)
  • Cost of annual state license renewal
  • Cost for CE credits

Working from Home

It is your responsibility to ensure that your work environment aligns with the outlined: A dedicated workspace that is quiet and free from noises that could be distracting to the employee, such as:

  • Children, family members, friends, and neighbors
  • Pets and pet distractions
  • Television and Radio
  • Outdoor activities
  • The environment cannot be in a location that is recorded by video or audio at any time unless Qualfon requires it.
  • The environment must be in a location where screens face away from all windows and cannot be viewed outside of the home or outside of the room. The work environment should be in a closed space surrounded by walls, with all doors closed as needed.

Depending on the client's support, there may be additional environmental requirements

Technical and System Requirements:

  • You will be provided a computer
  • High-speed Internet via wired ethernet connection, no WI-FI, Satellite or Hot spot
  • Upload speed of 3 Mbps; Download speed of 16 Mbps
  • The Internet service provider (ISP) must be highly stable with 1% or less packet loss
  • Latency under 100ms.
  • All Hires must have an available cell phone or tablet and be able to install our required 2FA software for Multifactor authentication on that device.

EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

 

Qualfon is an equal employment opportunity employer.  Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability.

Contact qualfon-dialogdirectrecruiting@qualfon.comto discuss reasonable accommodations.

As required by federal law, applicants can complete the Voluntary Self-Identification of Disability form. This form is optional.

If you would like to fill out a Voluntary Self-Identification of Disability Form.

Please visit us at Qualfon.com/join-us