Customer Service Representative

Our Mission

Dialog Direct, a Qualfon company, is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients.

• Further your education and earn a college degree through our Qualfon University scholarship program
• FREE access to personal and professional support through the Qualfon non-denominational chaplaincy program
• Medical, dental benefits, vision and life & accident insurance for full-time employees
• Competitive wages
• Opportunities to earn additional income through incentives
• Paid time off
• We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values
• Dialog Direct is dedicated to ensuring all team members have Fun@Work!

What you will be doing

• Answer incoming calls and assist customers
• Research information in databases to resolve customer issues
• Maintain composure in escalated situations
• Operate accurately and efficiently in a fast-paced environment
• Handle multiple responsibilities at one time

Work at Home Requirements

• Desktop or Laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible
• Operation system – Windows 10 or newer
• Webcam-Video available
• The computer must have least 4GB of RAM and a Processor speed - Dual Core 2 GHz or better
• High-speed Internet via wired ethernet connection, no Wifi, Satellite or Hot spot
• Upload speed of 3 Mbps; Download speed of 10 Mbps
• The Internet service provider (ISP) must be highly stable with 1% or less packet loss
• Latency under 100ms.
• USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech recommended) 3.5 mm headsets and gaming style headsets are not approved.
• Must have available cell phone, tablet or landline required for Multifactor authentication
• Only Some Work from Home positions will require Two monitors or a 32” or larger monitor

What skills you will need

• GED or High School Diploma required; some college preferred
• Prior work-at-home experience desired
• Comfortable working self-managed
• Minimum one-year previous customer service/sales experience required
• Typing speed of 25 WPM with 90% accuracy required
• Ability to multi-task efficiently
• Computer knowledge in Windows-based application required
• Strong ability to communicate articulately and succinctly both verbally and in writing
• Manages emotions and maintains positive energy
• Passion for meeting or exceeding performance goals