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Customer Service Representative - Harlingen

Posted On: Sep 12, 2021

Location: Harlingen, Texas, US

Company: Qualfon

Our Mission & Values

Qualfon’s mission is to help as many people as possible pursue their total vocation—as individuals and as members of society—by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients

What we offer:

·         All team members can further their education and earn a college degree through Qualfon University scholarship program

·         We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values

·         Team members have FREE access to personal and professional support through the Qualfon non-denominational chaplaincy program

·         Medical, dental benefits, vision and life & accident insurance for full time employees

·         Competitive wages

·         Opportunities to earn additional income through incentives

·         Planned Time Off pay

·         Qualfon is dedicated to ensuring all team members have Fun@Work!

What you will be doing:

  • Answering inbound phone calls regarding a customer’s account
  • Making outbound calls to follow up on customers when necessary
  • Maintaining composure in escalated situations
  • Building customer relationships, earning their loyalty and trust.
  • Operating accurately & efficiently in a fast paced environment
  • Handling multiple responsibilities at one time
  • Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service
  • Smiling as you speak with our customers, our customers can hear the smile

What skills you will need:

·

  •  Maintain regular and reliable attendance, including the daily schedule as assigned
  •  1 year of call center or customer service experience
  •  Flexible with the working schedule; may be expected to work weekends, holidays and events
  •  Computer proficiency with applications
  • Confidence in your self -motivation techniques 
  • Eighteen (18) years of age or older on or before hire date
  • Minimum education of a High School diploma or GED
  • Professional appearance and conduct