Customer Service Representative

Job Summary

Company: Qualfon

Our Mission & Values

Qualfon’s mission is to help as many people as possible pursue their total vocation—as individuals and as members of society—by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients.

Please note when you come in to interview at Qualfon, we offer a complimentary lunch

You must be available to work on site.

What we offer:

• All team members can further their education and earn a college degree  through Qualfon University scholarship program
• We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values
• Team members have FREE access to personal and professional support through the Qualfon non-denominational chaplaincy program
• Medical, dental benefits, vision and life & accident insurance for full time employees
• Competitive wages
• Opportunities to earn additional income through incentives
• Paid time off(PTO)
• Qualfon is dedicated to ensuring all team members have Fun@Work!

What you will be doing

• Answering inbound phone calls regarding a customer’s account
• Making outbound calls to follow up on customers when necessary
• Maintaining composure in escalated situations
• Building customer relationships, earning their loyalty and trust.
• Operating accurately & efficiently in a fast paced environment
• Handling multiple responsibilities at one time
• Qualified candidates will be comfortable in a multi-tasking, high-energy environment.
• They will be creative and analytical problem solvers with a passion for excellent customer service
• Smiling as you speak with our customers, our customers can hear the smile

What skills you will need:

• Maintain regular and reliable attendance, including the daily schedule as assigned
• 1 year of call center or customer service experience preferred
• Flexible with the working schedule; may be expected to work weekends, holidays and events
• Computer proficiency with applications
• Confidence in your self -motivation techniques
• Sixteen (16) years of age or older on or before hire date
• Minimum education of High School, Fourth Form or above
• Professional appearance and conduct