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Customer Service Representative

Posted On: Aug 26, 2021

Location: Fort Worth, Texas, US

Company: Qualfon

Our Mission

Dialog Direct, a Qualfon company, is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients.

  • Further your education and earn a college degree through our Qualfon University scholarship program
  • Free access to personal and professional support through the Qualfon non-denominational chaplaincy program
  • Medical, dental benefits, vision and life & accident insurance for full-time employees
  • Competitive wages
  • Opportunities to earn additional income through incentives
  • Paid time off
  • We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values
  • Dialog Direct is dedicated to ensuring all team members have Fun@Work!

 

What you will be doing

  • Answer incoming calls and assist customers
  • Research information in databases to resolve customer issues
  • Maintain composure in escalated situations
  • Operate accurately and efficiently in a fast-paced environment
  • Handle multiple responsibilities at one time
  • 100% attendance during training

What skills you will need

  • One year of Call Center experience
  • Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
  • Excellent verbal, written, and listening skills
  • Professional and articulate voice
  • Ability to multi-task in several computer applications at once while holding a conversation with a customer
  • Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude
  • Computer savvy and can resolve minor technical issues with minimal assistance
  • Basic math skills required
  • Ability to problem solve
  • At least 18 years of age or older
  • High School Diploma or GED