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DIRECTOR, STRATEGIC ACCOUNT MANAGEMENT

Posted On: Oct 6, 2021

Location: CO, US

Company: Qualfon

Job Summary:
This position is responsible for organically growing and expanding current service offerings to Customer Engagement Solutions for the assigned clients.


Responsibilities:

  • Maintain relationships with current clients within your portfolio.
  • Expand call center solutions and explore possible expansion of current services, as well as additional Dialog Direct/Qualfon service offerings, to key decision makers within identified client base.
  • Drive complex and consultative sales involving multiple product groups and divisionsSuccessfully navigate politics within organizations (external and internal).
  • Drive all business development activities which include: opportunistic strategies, lead generation via aggressive client-base prospecting, opportunity qualification, needs assessments, deal management,competitive positioning, product demonstrations, proposal preparation and delivery, and contract development.
  • Identify, organize and focus the resources required to close deals.
  • Provide post-proposal issues resolution.

 

Education: 

  • Bachelors’ degree in business or marketing required, MBA a plus.

 

Experience:

  • Must be a seasoned business originator with 3-4 years of experience with a proven sales record in selling business in the Customer Engagement Services Vertical.
  • Must be self-motivated, have the internal drive to keep calling even when not getting traction immediately and have the capacity to know how to approach each customer and each functional area in target companies.
  • Must be an exceptional communicator with a strong team orientation and a skill for marketing integrated online and offline data-driven solutions to help drive market share and profitability.
  • Experience selling services to B2B companies, and/or sales experience in the call center industry.;
  • A thorough understanding of B2B sales (channels, field sales, and/or enterprise sales), demand generation and go-to-market strategies & methodologies.
  • Must have the ability to translate how our solutions can impact a company’s profitability.
  • Must have a thorough knowledge of inner workings within large, global B2B companies, i.e., multiple departments and decision makers and appropriate solutions.
  • The following are personal qualities that will characterize the successful applicant: Independence; Creativity; Tenacity; Resilience; Organized; Communicative; Collaborative.