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Work at Home Customer Service & Sales Rep

Posted On: Oct 11, 2021

Location: Any Locations, US - Remote, US

Company: Qualfon

Our Qualfon Mission

Qualfon’s mission is to help as many people as possible pursue their total vocation—as individuals and as members of society—by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients. 

What We Offer

  • All team members can further their education and earn a college degree through Qualfon University
  • We lead by example to ensure our fantastic team members and supervisors embrace and live the
  • Team members have FREE access to personal and professional support through the
  • Set schedules majority of shifts are 31-45 hours/week with other opportunities available
  • Medical, dental benefits, vision, and life & accident insurance for full-time employees
  • Competitive wages
  • Opportunities to earn additional income through incentives
  • Planned Time Off pay

More about this opportunity

100% Remote Work from Home position that will include virtual training from your home 

We are hiring in the following states:

Alabama, Colorado, Florida, Georgia, Idaho, Iowa, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Missouri, Montana, Nebraska, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin, Wyoming

We are looking for experienced and confident phone agents who are adept in both customer service and sales skills. 

Do you have great computer skills? Do you thrive on multi-tasking? Do you love helping others? 

If so, we are searching for you! Our elite clients demand the best! Come join our team where excellence and high performance are recognized!  

We offer fantastic earning potential!

 

What you will be doing

  • Be energized and thrive in a fast paced, high energy, and fun environment 
  • Care for your customers, by servicing existing accounts, finding out additional needs, and placing orders for any desired services or products 
  • Follow up customer calls where necessary 
  • Track your productivity 
  • Maintain composure in escalated situations 

Technical and System Requirements

This opportunity REQUIRES that you have the following equipment in order to perform the job: 

  • Desktop or Laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible 
  • Operation system – Windows 10 or newer  
  • Webcam-Video available
  • The computer must have at least 4GB of RAM and a Processor speed - Dual Core 2 GHz or better 
  • High-speed Internet via wired ethernet connection, no Wifi, Satellite or Hot spot 
  • Upload speed of 3 Mbps; Download speed of 16 Mbps 
  • The Internet service provider (ISP) must be highly stable with 1% or less packet loss
  • Latency under 100ms. 
  • USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech recommended) 3.5 mm headsets and gaming style headsets are not approved.
  • Must have available cell phone, tablet or landline required for Multifactor authentication
  • Only Some Work from Home positions will require Two monitors or a 32” or larger monitor
  • If you want to test your systems please click the link below:

   https://support.qualfon.com/help/connection-diagnostic

What skills you will need

  • Minimum one year previous call center or prior work at home experience required 
  • Ability to attend paid virtual classroom training program 
  • Self-motivated and able to work independently  
  • Ability to multi-task in several computer applications at once while holding a conversation with a customer  
  • Strong research/problem-solving skills 
  • Ability to be flexible & accommodate change 
  • Strong ability to communicate articulately and succinctly both verbally and in writing, along with Excellent listening skills  
  • High energy 
  • Passion to meet or exceed performance goals