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Sales & Service Representative

Posted On: Aug 29, 2021

Location: Coeur d'Alene, Idaho, US

Company: Qualfon

Our Mission & Values

Qualfon’s mission is to help as many people as possible pursue their total vocation—as individuals and as members of society—by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients.

What we offer:

  • All team members can further their education and earn a college degree through Qualfon University program
  • We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values
  • FREE access to personal and professional support through the Qualfon Care Coaches’ program
  • Medical, dental benefits, vision
    and life & accident insurance for
    full-time employees
  • Competitive wages
  • Opportunities to earn additional income through incentives
  • Planned Time Off pay
  • Qualfon is dedicated to ensuring all team members have Fun@Work!

What you will be doing:

  • Answering inbound phone calls regarding a customer’s account
  • Making outbound calls to follow up on customers when necessary
  • Maintaining composure in escalated situations
  • Building customer relationships, earning their loyalty and trust.
  • Operating accurately & efficiently in a fast paced environment
  • Handling multiple responsibilities at one time
  • Qualified candidates will be comfortable in a multi-tasking, high-energy environment. 
  • They will be creative and analytical problem solvers with a passion for excellent customer service
  • Smiling as you speak with our customers, our customers can hear the smile

What skills you will need:

  • Maintain regular and reliable attendance, including the daily schedule as assigned
  • 1 year of call center or customer service experience
  • Flexible with the working schedule; may be expected to work weekends, holidays and events
  • Computer proficiency with applications
  • Confidence in your self -motivation techniques 
  • Eighteen (18) years of age or older on or before hire date
  • Minimum education of a High School diploma or GED
  • Professional appearance and conduct