MANAGER, TALENT ACQUISITION

Job Summary

The Recruiting Manager is responsible leading recruiting teams and for the strategic planning necessary to provide a pool of candidates for various call center positions for multiple clients.   The incumbent will create a unified and consistent recruiting process including but not limited to posting, testing, interview, hiring and onboarding. The Recruiting Manager will be accountable to develop strategic partners within the state and city to enhance the recruiting process. Such vendors may include:  Workforce Centers, temporary employment agencies, talent acquisition marketing/advertising agencies, universities/colleges and pre-employment testing providers.  This leader will develop/implement a strategic approach in utilizing technical tools such as the internet and social media, along with training and enhancing interviews/interviewers to provide selection of qualified candidates for hire.  This is a full-time, exempt position.

Area of expertise (Skills)

1. Develop strategic road map and implements programs, plans and procedures to provide quality candidates to the respective accounts when needed
2. Serve as the recruiting subject matter expert and advisor to the organization for all staffing needs.
3. Create and ensure that a consistent Recruiting process is created and utilized that creates data points for the life cycle of the prospective employee; from posting through hire.
4. Provide/develop/maintain regular reporting on recruitment activities, requisition, applicant flow, interviews, hires, etc.
5. Develop processes and programs to assure bilingual pool of candidates (Spanish and English) for future hire.
   • Enhance assessment and interviewing process for all bilingual candidates
6. Plan, direct and develop efficiencies of activities and processes of recruiting staff and administrative support to carry out such functions as:
   • Job posting and requisition approvals
   • Developing sources of qualified applicants
   • Screening applicants
   • Scheduling and conducting interviews
   • Administering testing (skills, behavioral, drug screening and background)
   • Setting standards for evaluating applicant qualifications
7. Assure that contacts and relationships with educational institutions, employment agencies, workforce centers and other sources for applicants are maintained
8. Conduct regular meetings with site stakeholders to review hiring needs, recruiting activities, and applicant pipeline development plans
9. Develop and provide innovative solutions to meet staffing needs and attract applicants to maintain applicant pool.
10. Utilize historical trending and partners closely with account leadership to develop solutions that care for seasonal increases
11. Assure new employee orientation/on-boarding programs are kept up-to-date and accurate information is provided
12. Develop and manage off-site recruitment activities through local Qualfon recruiters for job fairs, media presence, advertising, etc.
13. Partner with account management and HD business partners across all the company to ensure a seamless recruitment process that will meet the accounts growing and replacement needs.
14. Work closely with Marketing to create and maintain advertisements for employment opportunities, public relations messaging, and any public facing collateral that contains the Qualfon branding
15. Stay up to date on all branding guidelines and requirements to ensure all produced collateral from the recruiting team meets the branding standards
16. Ensure staffing and hiring practices are compliant with state and federal law.
17. Proactively seek candidates through targeted sourcing channel

Other Skills and Experiences (Min)

1. Minimum of 6-8 years proven talent acquisition experience
2. 1-3 years as manager in high volume/high growth recruitment
3. Proven knowledge of human resource law, practices and procedures
4. Proven effective written and oral communication skill
5. Proven skills in building strong working relationship with management,  peers and subordinates
6. Proven experience with progressive recruitment resources such as social media and internet
7. Proven working knowledge of Microsoft products including, but now limited to, Word, Excel and Power Point.
8. Experience with Applicant Tracking Systems
9. While performing the duties of this job, the employee is frequently required to sit, talk, walk and hear. The employee is required to use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus.
10. Some traveling required.

Competencies