Posted On: Jul 5, 2024

Location: Cebu City, Cebu, PH

Company: Qualfon

Job Summary

The systems analyst is responsible for monitoring and screening email alerts. Quantifying and providing a detailed analysis of the types of alerts received. Identifying those that need immediate attention and escalating the identified issue to the appropriate person or department.

Area of expertise (Skills)

  • Effective communication skills 
  • A high level of motivation, flexibility, and the ability to work autonomously are critical.
  • Strong time management skills and the ability to manage multiple priorities and deadlines.
  • Data Management
  • Systems Management   
  • Basic knowledge of Database (Oracle). API request and response behaviors
  • Proficient in Microsoft Office, particularly Excel 
  • Knowledge of analytical tools such as Glassbox, Splunk, SQL, TAS, JIRA, and Clarify. 
  • High level of analysis and decision-making
    • Analytical Capacity on Trends and Sequences logics looking forward to detecting areas of opportunities on a daily, weekly, and monthly basis. 
    • Analytics skills on critical alerts for the business operations and potential risks in the transactions and system development additionally run detailed SQL reports detailed-oriented. 

Other Skills and Experiences (Min)

  • Bachelor’s degree preferably in IT or equivalent combination of education and experience.
  • At least 6 months of BPO experience is desirable.
  • At least 6 months of experience in handling database