ENGINEER, NETWORK OPERATIONS

Job Summary

Responsibility:

Monitor and Maintain the global infrastructure to analyze the problems, implement the troubleshooting, incident reaction on the system and communicate with stakeholder for a better resolution to meet the business goals or objectives.

Area of expertise (Skills)

Primary Functions:

• Understand the NOC tools functionalities to understand and acknowledge alerts.
• Incident response and resolution on ITSM tools quality of service reporting
• Performance reporting and improvement recommendations over day to day incidents alerts
• Service Provider portal management and follow-up for root cause analysis
• Supervise a 24x7 Network Operation Center’s (NOC) shift operation and personnel; 
• Update and maintain documentation associated with processes and procedures. 
• Continuously improve and develop systems to proactively monitor the infrastructure we manage. 
• Generate key reports for Management including but not limited to: system availability, service level agreements, ticket resolution and customer issues 

Other Skills and Experiences (Min)

• Knowledge in Network concepts; server computing, telecom technologies
• Understanding of TCP/IP and QOS in the LAN, WAN and WLAN
• Understands LAN (Layer 2), WAN (Layer 3), networking protocols and technologies including switching, routing, and security
• Intermediate on Windows Server Technology
• Intermediate on Storage Technology
• With 1+ year of experience in managing NOC environment.
• Excellent verbal and written communication skills
• Self-motivated

Education