ENGINEER, NETWORK OPERATIONS
Posted On: Aug 15, 2024
Location: Cebu City, Cebu, PH
Company: Qualfon
Job Summary
Responsibility:
Monitor and Maintain the global infrastructure to analyze the problems, implement the troubleshooting, incident reaction on the system and communicate with stakeholder for a better resolution to meet the business goals or objectives.
Area of expertise (Skills)
Primary Functions:
- Understand the NOC tools functionalities to understand and acknowledge alerts.
- Incident response and resolution on ITSM tools quality of service reporting
- Performance reporting and improvement recommendations over day to day incidents alerts
- Service Provider portal management and follow-up for root cause analysis
- Supervise a 24x7 Network Operation Center’s (NOC) shift operation and personnel;
- Update and maintain documentation associated with processes and procedures.
- Continuously improve and develop systems to proactively monitor the infrastructure we manage.
- Generate key reports for Management including but not limited to: system availability, service level agreements, ticket resolution and customer issues
Other Skills and Experiences (Min)
- Knowledge in Network concepts; server computing, telecom technologies
- Understanding of TCP/IP and QOS in the LAN, WAN and WLAN
- Understands LAN (Layer 2), WAN (Layer 3), networking protocols and technologies including switching, routing, and security
- Intermediate on Windows Server Technology
- Intermediate on Storage Technology
- With 1+ year of experience in managing NOC environment.
- Excellent verbal and written communication skills
- Self-motivated
Education
Bachelor Degree