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Backend Research Analyst

Posted On: Nov 20, 2022

Location: Cebu City, Cebu, PH

Company: Qualfon

Job Summary

Responsibilities
•    Generate reports by gathering data and presenting it in a manner that is intuitive and professional
•    Use reporting tools to monitor key performance metrics regarding backend errors
•    Conduct research on issues encountered by customers and gather findings to produce comprehensive and insightful results
•    Effectively communicate research findings in a clear and concise manner that is easily understood by business units, IT, and executives alike
•    Provide full support during production releases, with the willingness to provide before/after-hours support when needed
•    Properly document issues and findings regarding all aspects of the job
•    Train and mentor junior members of the team to ensure quality and efficiency of work performance is minimally affected
•    Use work collaboration tools to effectively manage tasks and assign items accordingly

 

Area of expertise (Skills)

Qualifications:

 

  • High School diploma or Equivalent
  • Bachelor’s Degree in discipline related to Math/Technology/Engineering/Science a plus
  • At least 6 months experience in a research-oriented position. 
  • Experience in database backend research/analytics is a plus
  • Proficient with Oracle SQL
  • Proficient in Microsoft Office (particularly Excel, Word, Outlook, Power Point).
  • Experience using Unix is a plus
  • Language: English and Spanish (Verbal & Written)
  • Strong time management skills and ability to handle multiple priorities and deadlines simultaneously and effectively.
  • General knowledge of Tracfone's various products and brands
  • Experience in collaboration tools such as Jira is a plus

Other Skills and Experiences (Min)

Education