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Posted On: Jun 19, 2022

Location: Bogota, Cundinamarca, CO

Company: Qualfon

Job Summary

The Interaction Expert must be able to comprehend and analyze the reason why the customer is contacting and must provide a specific resolution to each customer to assure and meet their expectations. In addition to fluency with American English the expert should have outstanding soft skills such as politeness and empathy. You will be responsible for responding to incoming customer calls and/or e-mails for emergency roadside assistance as well as various member services inquiries and transactions. Actively listening while displaying confidence and empathy to customers/members calling with unplanned vehicle breakdowns while taking ownership of the situation. Work with a sense of urgency to ensure that a roadside provider is dispatched efficiently and immediately, avoiding any possible delays in rescuing the customer

Other Skills and Experiences (Min)

  1. Bilingual English/Spanish is preferred to fulfill the requirements of this position, English C1 level.
  2. HS Diploma or equivalent and 6 months related experience
  3. Customer service, in a call center environment.
  4. Adheres to required policies and procedures.
  5. Strong communication, time management and call management skills.
  6. Understands and is comfortable with Sales and other Call Center Key Performance Indicators (KPIs) --- preferred.
  7. Prepared for and reacts positively to consistent change -preferred. Able to multitask and prioritize effectively within guidelines -preferred.
  8. Ability to protect all forms of highly confidential and proprietary business information and ability to maintain the highest standards of privacy and security
  9. Handle and carefully respond to all inbound and outbound customer inquiries
  10. Provide excellent customer service through active listening
  11. Treat sensitively all confidential customer information
  12. Update precisely records in required systems
  13. Deliver clear instructions

Compensation Data

  • Salary up to 3,000,000
  • 2 Days OFF


Analytical & Logical Thinking
Computer Literacy
Keenness to Detail
Oral Communication

More About Qualfon!

We are deeply committed to helping our employees grow as individuals—at work and beyond. This allows us to remain the outsourcer of choice for our clients. When we care about our people, they care about you.

We offer programs that promote personal development and provide direct support for our employees and their families. Because of this, our employee retention is often twice the industry average. Having highly tenured and highly engaged employees translates to better customer service for our customers.

Simply put, when our people come first, it allows us to offer our clients top-ranking, award-winning performance at a lower cost.


Our core values are an important part of everyday operations.

Our core values are an important part of everyday operations. When we live our values, we build a deeper connection with customers and help the company stand out in the market. Our values help us even through difficult situations as they provide answers to tough questions and act as a beacon of light in situations of conflict.

STRIDES is an acronym that represents our seven company values:
Service, Teamwork, Results, Integrity, Dignity, Encouragement and Spirituality.

Service | Service is living. Our customer service value is enhancing our clients’ experience by helping their customers. Every call we answer and every transaction we process is an opportunity to enhance the customer’s experience and make people’s lives better.

Teamwork | Work as a Team and Family. Although we are people with many different beliefs, cultures, and ethnic backgrounds, we are a family that takes care of each other and, through our unity, we can accomplish greater things together.

Results | Operate at High Levels of Performance. Ensure that goals are met in an effective and efficient manner with an attitude of service.

Integrity | Act with Integrity. Be honest, decent and trustworthy. Integrity means following through with our word and being impeccable with our actions.

Dignity | Treat Others with Dignity. Treat everyone with dignity; business goals will not be advanced at the expense of anyone’s dignity.

Encouragement | Actions or words to motivate and appreciate the contributions of all the members of a team. We must motivate ourselves to do our very best, and by our example lead others to achieve their fullest potential in an exciting and engaging environment.

Spirituality | Act with Spirituality and Help Others. Loving and serving our neighbor is a way that we can honor God.