Work at Home Customer Service & Sales Rep
Posted On: Nov 22, 2023
Location: Any Location, US - Remote, US
Company: Qualfon
Our Qualfon Mission
Qualfon’s mission is to help as many people as possible pursue their total vocation—as individuals and as members of society—by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients.
What We Offer
- All team members can further their education and earn a college degree through Qualfon University
- Our fantastic team members and supervisors embrace and live the Qualfon Mission & Values
- Team members have FREE access to personal and professional support through our care coaches
- Set schedules majority of shifts are 31-45 hours/week with other opportunities available
- Medical, dental benefits, vision, and life & accident insurance for full-time employees
- Competitive wages
- Opportunities to earn additional income through incentives
- Planned Time Off pay
More about this opportunity
100% Remote Work from Home position that will include virtual training from your home.
This position will be located in the company's headquarters of Highland Park, MI, or remotely in the U.S. in the following states: AL, FL, GA, ID, KS, KY, LA, MI, MS, MO, MT, NM, NC, OK, PA, SC, TN, TX, UT, WV.
Do you have great computer skills? Do you thrive on multi-tasking? Do you love helping others?
If so, we are searching for you! Our elite clients demand the best! Come join our team where excellence and high performance are recognized!
We offer fantastic earning potential!
What you will be doing
- Be energized and thrive in a fast paced, high energy, and fun environment
- Care for your customers, by servicing existing accounts, finding out additional needs, and placing orders for any desired services or products
- Follow up customer calls where necessary
- Track your productivity
- Maintain composure in escalated situations
Technical and System Requirements
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This opportunity REQUIRES that you have the following equipment in order to perform the job:
- Desktop or Laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible
- Operation system – Windows 10 or newer
- Webcam-Video available
- The computer must have at least 4GB of RAM and a Processor speed - i3 4th generation or better
- High-speed Internet via wired ethernet connection, no Wifi, Satellite or Cellular Hot spot or Cellular internet
- Upload speed of 3 Mbps; Download speed of 10 Mbps
- The Internet service provider (ISP) must be highly stable with 1% or less packet loss
- Latency under 100ms.
- USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech recommended) 3.5 mm headsets and gaming style headsets are not approved.
- All hires must have an available cell phone or tablet and must be able to install our required 2FA software for Multifactor authentication on that device
- Only Some Work from Home positions will require Two monitors or a 32” or larger monitor
- If you want to test your systems please click the link below:
What skills you will need
- Minimum one year previous call center or prior work at home experience required
- Ability to attend paid virtual classroom training program
- Self-motivated and able to work independently
- Ability to multi-task in several computer applications at once while holding a conversation with a customer
- Strong research/problem-solving skills
- Ability to be flexible & accommodate change
- Strong ability to communicate articulately and succinctly both verbally and in writing, along with Excellent listening skills
- High energy
- Passion to meet or exceed performance goals
