Vice President, Account Management (Key Accounts Executive)

Job Summary

At Qualfon, we strive to Be the Best and Make Each Person’s Life Better by being the best professional version of ourselves we can be, and as a result, positively impacting our associates, peers, and customers.

We’re looking to add sales and business development talent to our Strategic Account Management Team …could this be your next opportunity?

Reporting to the Senior Vice President of Strategic Account Management, this experienced BPO sales professional will have a unique demand generation role directing and leading new business growth initiatives within our existing CES (Customer Experience Services) client base. You will be in a unique position to help accelerate our growth by working with our Strategic Account Managers to research, prospect, and network within their existing accounts to diversify our revenue streams into unchartered new spaces we don’t currently support.

You’ll succeed in this role by leveraging your expertise and passion for farming and selling, including using data, technology, and other tactics to create and close new opportunities. 

The enterprise account executive will be responsible for prospecting and sourcing net-new revenue within the Qualfon customer experience services organization installed base by developing client white space pursuit plans with the corresponding strategic account manager assigned to the account. The plan will require extensive research of the addressable market areas where Qualfon currently does not provide the services.

Primary responsibilities will entail:

• Prospecting, engagement, proposal development, negotiation, and closing new business.
• Developing and fostering working relationships with the CES account management team.
• Drive new business opportunities through research, prospecting, networking with the account management team, proposal development, negotiation and closing opportunities.
• Manage complex contract negotiations and work with legal counsel as required.
• Win customers with solution-based sales approach while winning support of internal teams.
• Build a predictable pipeline of new business opportunities.
• Work with the internal proposal and solutions teams to generate high quality and technology-enabled proposals.
• Remain current with enterprise account verticals and trends.
• Develop and maintain a network of contacts within and outside the company.

Area of expertise (Skills)

Your background:

• 10+ years’ experience in the BPO industry with 5 years of BPO/CX services sales experience.
• Disciplined approach to prioritization of tasks, time management, and business outcomes focused.
• Demonstrated capability to generate business within named target accounts.
• Solid understanding of the CX outsourcing space including products, players, technologies, and a  solid network of BPO and client contacts
• Demonstrated attention to detail.
• Excellent interpersonal, communication and persuasion skills. Strong executive presence, both over the phone and in person.
• Independent self-starter with ability to prioritize work with minimal direct supervision.
• Comfortable being held accountable to outcomes (in addition to activity).

Education:

• Bachelor degree in management, marketing, administration or finance, or equivalent career experience.
• MBA a plus.

Other Skills and Experiences (Min)

EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

Voluntary Self-Identification of Disability Form

Leaders on the Qualfon Strategic Account Management team are eligible for a monthly and annual incentive based on the growth of your portfolio of accounts in addition to a competitive base salary. Qualfon offers a vast array of health and wealth benefits to our employees, including medical, dental, vision, life, short and long-term disability, accident, legal, and pet insurance among others.  Employees can choose from a variety of health insurance options to meet their individual and family needs starting the first of the month following thirty (30) days of employment.  Eligibility for our 401(k) retirement savings plan, with employer match, begins following three (3) months of continuous employment.

Benefits & Time Off: As a full-time position, Company benefits are offered in compliance with the Affordable Care Act (ACA), state and federal law, and Company policies. These benefits include Medical, Dental, Vision, Employee Assistance Program, Life and Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Accident, Critical Illness, Hospital Indemnity, Legal, Identity Protection, Pet Insurance, and 401k.
Full-time employees are eligible to receive paid time off (PTO) benefits based on the Company’s current paid time off policies and in accordance with applicable state law. Further, Colorado residents are eligible for Paid Sick and Safety Leave, per applicable state law provisions and Company policy. All benefits are subject to any plan changes at the Company’s sole discretion.
 
 

Compensation: this position will be paid on a salaried basis with a pay range between $150,000 - $170,000 annually depending on prior experience. This base pay is subject to all applicable statutory deductions and authorized withholdings as required by law. This base pay is also subject to any authorized deductions to contribute toward the employee’s portion of benefits premiums and/or 401(k) contributions.